Frequently Asked Questions (FAQs) – Jopapi.com
We’re here to make your shopping experience easy and worry-free! Below are answers to some of the most common questions we receive. If you still need help, feel free to contact us directly — we’re always happy to assist.
1. What kind of products does Jopapi.com offer?
Jopapi.com specializes in print-on-demand apparel, footwear, and lifestyle accessories. Our collection includes t-shirts, hoodies, jackets, sneakers, tumblers, doormats, metal signs, and more. Every item is made to order, so you get something uniquely yours every time.
2. Are your products ready-made or custom-made?
All our items are made-to-order. This means we only start producing your product after you place your order. It’s an eco-conscious way to reduce waste and deliver personalized designs straight to your door.
3. How long does it take to process and deliver an order?
- Production Time: 3–4 business days
- Shipping Time: 8–12 business days (varies by destination)
Once your order ships, you’ll receive a tracking number to follow its journey.
4. What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
All payments are encrypted and secure.
5. Will I receive tracking information?
Yes! Once your order is shipped, you’ll receive a tracking link by email so you can monitor your package in real time.
6. Can I return or exchange my order?
Since all our items are custom-made, we don’t accept returns or exchanges for change of mind.
However, if your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we’ll gladly offer a replacement or refund.
👉 View our Return & Refund Policy
7. Can I change my order after placing it?
Yes, but only within the first 12 hours after your order is placed. After that, production begins and changes or cancellations are no longer possible. Please review your order carefully before confirming.
8. Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times are calculated at checkout based on your location.
👉 See our Shipping Policy
9. Will the product look exactly like the photos and description?
Yes! What you see is what you get. Our product mockups and descriptions accurately reflect what you’ll receive. Since everything is made-to-order, we ensure the final item closely matches the product details listed on our site.
10. Are your clothing items washable?
Yes, all of our clothing items are machine washable. For best results, we recommend turning garments inside out and washing in cold water with mild detergent. Avoid bleach and tumble dry on low heat to preserve the print quality.
11. How do I care for the shoes I purchase from Jopapi.com?
Our shoes are designed for comfort and style, but proper care helps extend their life. We recommend spot cleaning with a damp cloth. Avoid machine washing or soaking, as it may damage the materials or the print.
12. How can I contact customer support?
If you have any questions, feel free to reach out:
📧 Email: jopapi2023@gmail.com
We typically respond within 24–48 business hours.
Still have questions? Just reach out — we’re always here to help make your Jopapi.com experience smooth and satisfying.
