Return & Refund Policy – Jopapi.com

At Jopapi.com, we’re committed to creating products that make our customers happy. Because each item is made-to-order, we handle returns and refunds a little differently than traditional retailers. This page explains our policies in detail, so you know what to expect.

📦 Made-to-Order Policy

All of our products are printed or crafted specifically for you — whether it’s a custom shirt, shoes, or home décor. For this reason, we do not accept returns or exchanges for buyer’s remorse, incorrect sizes, or unwanted items.

Please double-check your product details, including size, design, and shipping address, before confirming your order.

✅ Eligible Return Reasons

We gladly accept return or refund requests if your order meets one or more of the following conditions:

1. Damaged in Transit

• Your item arrived visibly damaged or broken.
• You must provide clear photos of the damage within 7 days of receiving your order.

2. Defective Product

• There’s a print issue, manufacturing flaw, or significant quality problem.
• Please include photos showing the defect and your order number.

3. Incorrect Item Received

• You received the wrong item, size, or design than what was ordered.
• Please contact us within 7 days of delivery with supporting evidence.

🕒 Return Request Window

You must submit your return/refund request within 7 calendar days of receiving your item. Requests received after this period may not be eligible for resolution.

🧾 How to Request a Return or Refund

Email our customer service team at jopapi2023@gmail.com

Include:

• Your order number
• A clear explanation of the issue
• Photos or video evidence (if applicable)
• We aim to respond within 24–48 hours on business days.

💰 Refunds (If Applicable)

• If your return is approved, we will issue a refund to your original method of payment.
• Refunds typically appear within 5–10 business days, depending on your bank or provider.
• We reserve the right to issue partial refunds in cases where only part of the order is affected.

❌ Non-Refundable Situations

Unfortunately, we cannot accept returns or offer refunds for:

• Change of mind or buyer’s remorse
• Incorrect size ordered (please refer to our size guide before ordering)
• Shipping delays due to carrier issues or customs processing
• Orders reported as “not received” but marked as delivered by the courier
• Personalized/customized items submitted with typos or incorrect info provided by the customer

✉️ Order Cancellations

• Cancellations must be requested within 12 hours of placing the order.
• After that, your order will enter production and cannot be changed or canceled.

🌍 International Orders

We ship worldwide, but please note:

• You’re responsible for any applicable customs, duties, or import taxes.
• We are not responsible for delays caused by customs or postal services in your country.

🙋‍♀️ Questions?

We’re here to help! If you’re unsure whether your order qualifies for a return or refund, please don’t hesitate to contact us:

📧 Email: jopapi2023@gmail.com
🕐 Business Hours: Monday to Sunday, 9:00 AM – 6:00 PM

Thank you for shopping with Jopapi.com. We appreciate your trust and are committed to ensuring your satisfaction — one product at a time.